CLEVELAND, OH – Campbell Mechanical Services, Northern Ohio's trusted
commercial HVAC and mechanical services provider since 1968, announces the
Appointment of Cyndi Kidd as Maintenance Service Representative for the Cleveland
sales office.

Kidd brings over six years of proven sales excellence from OTC Industrial Technologies,
where she served as Aftermarket Account Manager for Northeast Ohio. During her
tenure, she became the first Account Manager to surpass $1 million in Customer
Service Agreement (CSA) renewals within just six and a half months—a milestone that
typically takes an entire year to accomplish. Her exceptional performance earned her
the Air Supply Group President's Award in 2023 and the Best Compilation Award at the
2024 National Sales Meeting for leading in total booked CSA agreements.

At OTC Industrial, Kidd mastered technical sales skills, product knowledge, and system
design while maintaining sales levels that consistently met or exceeded annual goals.
Her approach centered on building lasting customer relationships, prospecting and
developing new accounts, and ensuring 100% customer satisfaction—a philosophy that
aligns perfectly with Campbell's service-driven culture. She holds a Bachelor's degree
from Central State University (1990) and a Master's degree from the University of
Cincinnati (1993).

"Cyndi's track record speaks for itself," said Jim Ingersoll, General Manager at Campbell
Mechanical Services. "Her success in protecting and growing customer accounts at
OTC demonstrates the consultative, relationship-focused mindset we bring to every
client interaction. She understands that exceptional service drives sales, not the other
way around. We're thrilled to have her expertise supporting our Cleveland market."

In her role at Campbell, Kidd will focus on developing preventative maintenance
partnerships with commercial, industrial, and institutional clients throughout the
Cleveland region. She will introduce facility managers and building owners to
Campbell's distinctive C.A.R.E. Program (Customer Assurance, Review and Evaluation)
and the company's industry-leading Lifetime Guarantee on installed systems, value
propositions that mirror the service agreement expertise she developed at OTC.
Press Release

"I'm excited to join a family-owned company with Campbell's reputation for innovation
and customer commitment," said Kidd. "The Lifetime Guarantee Program and C.A.R.E.
The approach gives me powerful tools to help facility managers solve real problems, not just
sell services. Throughout my career, I've learned that when you truly understand your
customers' challenges and deliver on your commitments, the sales take care of
themselves. That's the kind of partnership-based approach I believe in, and it's exactly
what Campbell practices every day."

Learn more about Cyndi: https://www.campbellinc.com/staff-profiles/cyndi-kidd/
About Campbell, Mechanical Services:

Since 1968, Campbell Mechanical Services has been helping building owners and managers
with design, engineering, installation, maintenance, and repair solutions for HVAC systems.
They also offer all-inclusive plumbing services for commercial, industrial, and institutional
buildings. Their guaranteed maintenance program gives their customers assurance their
systems are running at maximum efficiency. They are available 24/7/365 and can be reached at
800-HVAC -911 for maintenance support. Campbell, Inc. is a member of Linc Network, LLC and
has achieved Linc Service™ status, of which only one in 100 contractors attains this distinction.
For more information, visit the Campbell, Inc. website: https://campbellinc.co