A fundamental need of most people is to feel appreciated and this especially applies to customers. Seventy six percent of consumers view their experience as the basis for how much a company values them. If you have lost business to a competitor, it could be that your customers felt ignored.
Why should anyone attend this workshop? Statistics reveal that businesses fail to resolve consumer problems 50% of the time even with an experienced customer care staff. News of poor service reaches twice as many people as news about a positive experience. Without ongoing customer service training, businesses will continue to come up short and will watch the competition abscond with their clients.
This workshop will:
Thursday May 18, 2017
8:00 AM - 10:00 AM EDT
Thursday, May 18, 2017
8:00 AM - 10:00 AM
Washtenaw Community College
4800 E. Huron River Drive
Ann Arbor, MI
48105
Cost:(includes delicious breakfast!)
$30.00 per adult if you register after May 15th
$35.00 per adult if you pay at the door
marketing@wxwbusiness.com
734-355-9185
Send Email
Printed courtesy of www.a2ychamber.org – Contact the Ann Arbor / Ypsilanti Regional Chamber for more information.
2010 Hogback Road, Ann Arbor, MI 48105 – (734) 665-4433 – diane@a2ychamber.org