Chamber Master Template

Bakehouse Retail Sales

Zingerman's Community of Businesses
Job Description

Zingerman's Bakehouse is hiring a Retail Sales person to work in our Bakeshop!


Our retail staff assist Bakeshop guests in an exciting, viable retail business, selling some of the country's best artisan bread, cakes, pastries, soups and sandwiches.

  • Does giving great service to customers and co-workers make your day?
  • Would you love to sell our great breads, pastries, cakes, and savory items?
  • Do you love working as a part of a team to deliver an exceptional customer experience?

If you answered yes to these questions, then apply to join the Bakeshop team! 


What are the requirements and skills needed for this job?


To be considered for this position all applicants must have one of the following criteria:

  • Previous experience working in retail sales, sales, or customer service

  • Ability to clearly communicate or demonstrate sufficient ability to meet the essential job functions of this position through other personal/professional or educational experiences



  • Up to 8 hour shifts

  • Shift times may vary between 8apm-8pm

    Full-time availability. 40 hour work weeks with occasional overtime

  • Available to work most weekends

  • Full availability in November and December (we don't take any extra time off during these months)


Physical Demands:

  • Able to lift up 50 pounds repeatedly during an 8 hour shift

  • Comfortable standing, lifting , twisting, turning,reaching, and bending for duration of an 8 hour shift

  • Comfortable with repetitive motion

  • Comfortable working in hot and cold environments


Essential Job Functions:

  • Treats customers and co-workers with courtesy and respect

  • Able to find out what the customer wants

  • Assist guests with product selection and product knowledge accurately, politely, and enthusiastically

  • Provide great service over the phone

  • Able to accurately handle purchases using our Point of Sale system, credit card machines, and cash handling

  • Ability to learn our product rotation, order system and schedule to accurately take and place orders

  • Willingness and ability to learn about our products and effectively and enthusiastically communicate information to our guests

  • Follow all store opening and closing procedures

  • Maintain clean work environment

  • Disposing properly of trash and recyclables

  • Packaging Product

  • Stocking product and maintaining signage

  • Operating bread slicer and using sharp knives

  • Grinding, scaling, and brewing coffee

  • Able to work well under pressure of deadlines

  • Work in a clean and organized fashion

  • Follow clearly documented food safety procedures

  • Able to perform detail oriented work with a high level of accuracy

  • Take direction from multiple leaders

  • Communicate at a high level within the department and Bakehouse

  • Complete detailed training requirements that can take up to 1.5 years

  • Attend and participate in department and business huddles (meetings)

  • Must be able to arrive to work on time


Success Patterns and Desired Characteristics:

  • Passion for great food and great service

  • High energy level

  • Exhibits desire to learn

  • Positive attitude

  • Good interpersonal skills

  • Works with a sense of urgency and enjoys a fast paced environment

  • Enjoys working on a team

  • Good follow-through skills

  • Able to read English

  • Able to sufficiently communicate in English

  • Able to follow through with verbal instructions

  • Able to understand organized systems

  • Able to deal successfully with multitasking and high stress situations

  • Excellent attendance and punctuality

  • Flexibility with schedule

  • Has reliable transportation

  • Likes to have fun at work!



Who are we?

Zingerman's Bakehouse is a wholesale bakery, retail shop, and baking school for home bakers. We sell to specialty food stores, cafés and restaurants in southeastern Michigan as well as selling to Zingerman's Mail Order, who ships our baked goods everywhere in the United States. We are dedicated bakers and food lovers committed to making and selling the best breads, pastries and cakes we can imagine. We are real artisan bakers, meaning we use traditional methods and flavorful ingredient to make our food.



Where are we?

Zingerman's Bakehouse is located on the south side of Ann Arbor at 3711 Plaza Drive. While there is a bus stop within walking distance, the Bakehouse is NOT located on AATA bus route.


Who are we hiring?

The Bakehouse is looking for retail staff. Shifts are around 8 hours between 8am-8pm. We are looking for team members who are available to work weekends and holidays. 


What does the job pay?

Starting pay range for this position is $11- $12.50 per hour depending on experience.


Are there any benefits or perks?

  • Company contribution to health insurance (for full time crew out of basic orientation)

  • 401k match (for full time crew out of basic orientation)

  • Free BAKE! classes

  • Up to 5 free loaves of bread each week

  • Up to 65% discount on baked good from the Bakehouse

  • Discounts at other Zingerman's businesses (for all crew out of basic orientation)

  • Paid training

  • Paid lunch breaks

  • $1 sandwiches and/or salad made on site for employee lunch

  • 25% reimbursement on any massage



What's the hiring process like?

You can expect to hear from us within two weeks of submitting your application either by email or phone. If selected, you may receive a phone interview, an in-person interview, and/or a trial shift (working interview). From there, you will hear from us to either offer you a position or let you know we are moving forward with other candidates. Our goal is to keep you informed along the way!



For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. 
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